Registered Nurse (RN) - Manager - $24-32 per hour New

Lee Health is seeking a Registered Nurse (RN) Manager for a nursing job in Fort Myers, Florida.

Job Description & Requirements

• Specialty: Manager
• Discipline: RN
• Duration: Ongoing
• 40 hours per week
• Shift: 8 hours, days
• Employment Type: Staff

Location:Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901

Department: Customer Service

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:00:00 PM

Minimum to Midpoint Pay Rate:$23.57 - $31.83 / hour

Summary

Ensures an excellent service experience is provided to patients and families. The position provides leadership to the Customer Service staff (Guest Service Representatives at the surgical waiting area// customer service office and the front desk staff and volunteers) including selection// evaluation// development// and restructuring as appropriate to deliver value to the units and departments. The manager works closely with leadership and staff to ensure all patient satisfaction data is reviewed and initiatives developed to improve results. Provides direction to leadership staff to promote quality patient care and customer service on a continuous basis. Advocates for patient rights. Coaches staff and leadership to address and resolve customer concerns and service defects identified in surveys// rounds and patient letters. Oversees the tracking// trending and reporting of patient compliments// complaints and overall satisfaction. This position across multiple departments and service lines in the acute hospital setting. Ensures proper dissemination of information regarding patients// healthcare system and community resources. Proactively rounds on a daily basis to increase number of positive patient encounters.

Requirements Educational Requirements Degree/Diploma ObtainedProgram of StudyRequired/
Preferredand/orBachelor'sHealthcarePreferredorBachelor'sPublic RelationsPreferredExperience Requirements Minimum Years RequiredArea of ExperienceRequired/
Preferredand/or5 YearsCustomer ServiceRequiredand1 YearHealthcareRequiredState of Florida Licensure Requirements LicensesRequired/
Preferredand/orNot RequiredCertifications/Registration Requirements Certificates/RegistrationsRequired/
Preferredand/or

US:FL:Fort Myers

Lee Health Job ID #7​3​7​2​5. Posted job title: Guest Service Manager

About Lee Health Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health system and Safety Net Hospital in Florida that receives no direct tax support. Benefits

• Employee assistance programs
• Wellness and fitness programs
• Medical benefits
• Dental benefits
• Vision benefits
• Pet insurance
• Life insurance
• Discount program